Time Frame for Services

Following is the expected time frame for services rendered by us:-

  • New Connection Registration:- Immediate.
  • Release (installation of new connection/DBC):- 7-10 Working days or more(depending on customer case)
  • Acceptance of Refill Booking:- Immediate (No previous order pending)
  • Delivery of refill:- 3-5 Days or more (depending on availability of stocks)
  • Leakage Complaint:- Immediate (By our staff or emergency service cell upon intimation)
  • Preparation of Termination or Surrender with deposit refund:- One working day (if all conditions fulfilled)
  • 2nd Party transfer:- One working day (if all conditions fulfilled)
  • Transfer of Connection:- One working day (if all conditions fulfilled)
  • Address change:- One working day (if all conditions fulfilled)

*It is always advisable to call office before coming to avoid any delays.

*It is our endeavor to serve our customers as soon as we can, but sometimes our services may be hindered because of technical issues. Please bear with us, we are determined to serve you as fast as we can.

Please click the following link to know the documentation required for availing above services:-


Documentation Required for services.

Useful Links

Important Phone Numbers

Leakage Complaint:-
9212745748, 9958925665
Booking Refill:– 9911554411
Landline:– 011-23867789,
011-23869151, 011-23864022